Marissa Robbins
About Marissa Robbins
Marissa Robbins is a Technical Writer currently employed at Dasera, where she focuses on creating and managing Knowledge Base content. She has held various roles in sales development and customer engagement across multiple organizations, including SocialChorus and Outschool, and has a Bachelor of Arts degree from Occidental College.
Work at Dasera
Marissa Robbins currently serves as a Technical Writer at Dasera, a position she has held since 2023. In this role, she is responsible for writing and publishing Knowledge Base content related to product releases on a bi-weekly or monthly basis. She collaborates with various teams, including Product, Engineering, Customer Engineering, and Marketing, to ensure the accuracy of documentation. Additionally, she manages a comprehensive Knowledge Base that contains over 230 detailed articles on technical product functionality and capabilities.
Previous Experience in Technical Writing
Prior to her current role, Marissa Robbins worked at Outschool in various capacities, including as a Knowledge Specialist and CX Content Specialist from 2020 to 2022. During her tenure, she executed continuous improvement projects in the Knowledge Base, focusing on data-driven audits and restructuring. Her experience at SocialChorus also contributed to her technical writing skills, where she held positions such as Sales Development Representative Team Lead and Customer Engagement Manager from 2017 to 2020.
Education and Expertise
Marissa Robbins earned her Bachelor of Arts (B.A.) in History and Spanish from Occidental College, where she studied from 2009 to 2013. She also participated in study abroad programs in Madrid in 2012, enhancing her language skills and cultural understanding. Her educational background supports her expertise in technical writing and content development, particularly in the technology sector.
Professional Background
Marissa Robbins has a diverse professional background that spans various roles in sales development, community giving, and technical writing. She began her career as a Sales and Research Intern at Central Synagogue in 2014 and later worked as a Community Giving Coordinator at InnVision Shelter Network. Her experience also includes a brief stint as a Phone Fundraiser & Trainer at Working Families Party. This varied experience has equipped her with a broad skill set applicable to her current role.