Bhavana Jose Sca, Csm
About Bhavana Jose Sca, Csm
Bhavana Jose Sca is a CRM Manager at Dash Hudson, where she has worked since 2022. She has a background in sales operations and project coordination, with experience at companies like IBM and Webex.
Current Role as CRM Manager
Currently, Bhavana Jose Sca serves as the CRM Manager at Dash Hudson, a position she has held since 2022 in Toronto, Ontario, Canada. In this role, she oversees customer relationship management strategies and initiatives, focusing on enhancing customer engagement and satisfaction. Her responsibilities include managing CRM systems and leading projects that support various stakeholders within the organization.
Previous Experience at Dash Hudson
Prior to her current role, Bhavana worked at Dash Hudson as a CRM Administrator from 2021 to 2022. During her tenure, she contributed to the development and implementation of CRM strategies, working closely with cross-functional teams to gather business requirements and support project management efforts.
Professional Background in Sales Operations
Bhavana has extensive experience in sales operations, having worked at IBM as a Sales Operations Specialist from 2006 to 2013 in Bengaluru Area, India. In this role, she was involved in data analysis for sales teams and collaborated with various departments to streamline operations and improve efficiency.
Educational Qualifications
Bhavana holds a Bachelor of Science degree from St. Francis College for Women. She furthered her education by obtaining a Master of Business Administration (MBA) in Marketing from ICFAI Business School, which she completed between 2003 and 2005. Her academic background provides a strong foundation for her roles in CRM and sales operations.
Certifications and Expertise
Bhavana is a Salesforce Certified Administrator and has expertise in Siebel CRM, where she serves as a Subject Matter Expert (SME). Her skills include performing data analysis specifically for sales teams and managing projects that support various organizational stakeholders.