Jenny Pratt
About Jenny Pratt
Jenny Pratt serves as the Director of Customer Success at Dash Hudson, where she leverages her background in communications and social media marketing to enhance customer strategies. With extensive experience in customer success and a strong foundation in nutrition and marketing, she advocates for a balanced approach to health and business.
Current Role as Director of Customer Success
Jenny Pratt serves as the Director of Customer Success at Dash Hudson, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction and success through strategic initiatives. Her responsibilities include mentoring team members and developing customer success strategies that align with the company's goals. She combines her background in communications and social media marketing to drive effective customer engagement.
Previous Experience at Dash Hudson
Prior to her current role, Jenny Pratt held multiple positions at Dash Hudson. She served as the VP of Customer Success from 2019 to 2022 and as the Sr. Manager of Customer Success from 2016 to 2017. Additionally, she worked as a Brand Strategist for 10 months in 2015-2016. Her tenure at Dash Hudson has allowed her to develop a deep understanding of customer needs and success metrics.
Educational Background
Jenny Pratt earned a Bachelor of Science in Nutrition from Acadia University, where she studied from 2006 to 2010. She furthered her education by obtaining an MBA in Marketing & Communications from Dalhousie University, completing her studies from 2011 to 2013. Her academic background supports her expertise in natural health products and wellness.
Professional Expertise and Skills
Jenny Pratt possesses expertise in natural health products, emphasizing nutrition and wellness in her professional endeavors. She combines her skills in communications and social media marketing to enhance customer success strategies. Her coaching experience as a Figure Skating Coach has equipped her with the ability to mentor and develop team members effectively.
Career History and Roles
Jenny Pratt has held various roles throughout her career. She worked as a Marketing & Communications Coordinator at Pete's from 2013 to 2015 and served as a Marketing and Research Coordinator at the Canadian Red Cross in 2012. Earlier in her career, she was a Research Assistant at Acadia University and a Research Intern at Ascenta. Her diverse experiences contribute to her comprehensive understanding of customer success and marketing.