Blynn Buckley
About Blynn Buckley
Blynn Buckley serves as the Vice President of Customer Success at data.world, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Cloudera and Mews, and is certified as a Voice of Customer Professional.
Work at data.world
Blynn Buckley serves as the Vice President of Customer Success at data.world, a role he has held since 2023. Based in Austin, Texas, he focuses on enhancing customer engagement and satisfaction. His responsibilities include managing customer success initiatives and ensuring that clients derive maximum value from the company's offerings.
Previous Experience in Customer Success
Prior to his current position, Blynn Buckley accumulated extensive experience in customer success roles. He worked at Cloudera as Head of Customer Success Operations from 2011 to 2018, where he contributed to the company's growth during its IPO. He also held positions at Mews as Chief Customer Officer and at Privitar as Director of Customer Success, further solidifying his expertise in the field.
Education and Expertise
Blynn Buckley earned a Bachelor of Arts degree in Organizational Leadership with an emphasis in Administration and Human Resources from Chapman University. He is certified as a Voice of Customer (VoC) Professional, specializing in the Net Promoter® Scoring (NPS) framework, which reflects his commitment to understanding and improving customer experiences.
Background in Customer Success Management
Blynn Buckley's career in customer success began at Sprint, where he worked as Leader of Customer Account Representatives from 2000 to 2002. He then transitioned to Webex as a Customer Success Manager from 2002 to 2004. Following these roles, he served as Senior Manager of Customer Success at First Priority Financial Inc. from 2005 to 2011, further developing his skills in customer relationship management.
Skills and Reputation
Blynn Buckley is recognized for his ability to manage customer relationships effectively. He possesses a broad range of strategic and tactical skills necessary for implementing customer success and loyalty programs. His expertise includes managing statistical scoring and analyzing customer health and feedback data, which are critical for driving customer satisfaction in large organizations.