Christopher Masi, Ocwe, Psu I
About Christopher Masi, Ocwe, Psu I
Christopher Masi is a Business Analyst currently employed at DataBank IMX in Barre, Vermont. He has over two decades of experience in various roles within the customer service and management sectors, including significant positions at Blue Cross and Blue Shield of Vermont and National Life Group.
Work at DataBank IMX
Christopher Masi has been employed at DataBank IMX as a Business Analyst since 2020. In this role, he focuses on bridging the gap between technology and business through strategic leadership. His responsibilities include executing duties related to system administration, solution design, development, technical support, and operational tasks. Masi's work contributes to the company's efforts in optimizing business processes and enhancing operational efficiency.
Previous Experience at National Life Group
Prior to his current position, Christopher Masi held multiple roles at National Life Group. He served as Team Manager for the Customer Information Team from 2019 to 2020 and as Senior Team Manager for Inbound Document Management Services from 2017 to 2019. Additionally, he was a Team Manager in Record Services from 2013 to 2017. His experience at National Life Group involved leading teams and managing document management processes.
Background in Customer Service
Christopher Masi began his career in customer service, working as a Customer Service Representative at Green Mountain Power from 1999 to 2001 and at Blue Cross and Blue Shield of Vermont from 2001 to 2002. These early roles provided him with foundational skills in customer relations and service delivery, which he later applied in managerial positions.
Education and Expertise
Christopher Masi studied at Vermont Technical College, where he earned a Certificate in Building Construction Technology and Management from 1990 to 1991. His educational background complements his extensive professional experience, particularly in leading teams for digital transformation initiatives and improving operational processes.
Military Service
Christopher Masi served in the US Navy as a Petty Officer Third Class Operation Specialist from 1995 to 1999. His military service provided him with valuable skills in leadership and teamwork, which he has carried into his civilian career.