Donald Powell
About Donald Powell
Donald Powell is a Support Engineer at DataBank IMX, where he has worked since 2020. He has a background in technical support and customer service, having previously held positions at Fiserv and the University of Nebraska Federal Credit Union.
Work at DataBank IMX
Donald Powell has been employed at DataBank IMX as a Support Engineer since 2020. In this role, he is responsible for providing technical support and assistance to clients, ensuring that their needs are met efficiently. His tenure at DataBank IMX spans four years, during which he has contributed to improving customer satisfaction and streamlining support processes.
Previous Experience in Technical Support
Before joining DataBank IMX, Donald Powell worked at Fiserv as a Client Technical Support Representative from 2018 to 2020. In this position, he provided technical assistance to clients, addressing their inquiries and resolving issues related to Fiserv's products and services. His experience in this role helped him develop strong problem-solving skills and a customer-focused approach.
Education and Expertise
Donald Powell studied at the University of Nebraska-Lincoln, focusing on English and History. He pursued this degree from 2008 to 2011, although it remains in progress. His educational background provides him with strong communication skills and a well-rounded perspective, which are valuable in his current role as a Support Engineer.
Early Career at University of Nebraska Federal Credit Union
Donald Powell began his career at the University of Nebraska Federal Credit Union, where he worked as a Member Service Representative from 2014 to 2015. In this role, he interacted with members, assisting them with their banking needs and providing customer service. This experience laid the foundation for his future roles in technical support and client services.