Mark Nicolaou
About Mark Nicolaou
Mark Nicolaou serves as an IT Customer Support professional at Databank Imx in King of Prussia, Pennsylvania, where he has worked since 2018. His extensive career includes roles at IBM, Vodafone, and Dixons South East Europe, showcasing a diverse background in IT and sales management.
Work at DataBank IMX
Mark Nicolaou has been employed at DataBank IMX as an IT Customer Support professional since 2018. His role involves providing technical assistance and support to clients, ensuring efficient operation of IT systems. He is based in King of Prussia, Pennsylvania, where he has contributed to the company's customer service initiatives for six years.
Previous Experience in IT Support
Before joining DataBank IMX, Mark worked at IBM as a Senior Service Desk Analyst for WPP from 2016 to 2017. In this position, he was responsible for managing service requests and providing technical support to users in New York, New York. His experience in IT support roles has equipped him with skills in troubleshooting and customer service.
Sales Management Background
Mark has a background in sales management, having worked as a Sales Manager at Vodafone from 1999 to 2002 in Berks, West Berkshire, United Kingdom. He also held a similar position at Dixons South East Europe from 2009 to 2011 in Attica, Greece. These roles involved overseeing sales operations and driving revenue growth.
Experience as a Microsoft Systems Engineer
Mark previously worked at DataBank IMX as a Microsoft Systems Engineer from 2006 to 2008. In this role, he was involved in the implementation and management of Microsoft systems, contributing to the technical infrastructure of the company in King of Prussia, Pennsylvania.
Project Management Experience
Mark served as a SAP Project Manager at Mels from 2002 to 2004 in Montréal, Quebec, Canada. His responsibilities included overseeing SAP projects, ensuring they met client specifications and were delivered on time.
Education and Training
Mark studied at a Technical School, where he gained foundational knowledge and skills relevant to his career in IT and sales management. This education has supported his professional development and expertise in various roles throughout his career.