Amanda O'mahony
About Amanda O'mahony
Amanda O'Mahony is a Regional Service Delivery Manager at DataBank, where she oversees a team of service delivery engineers and focuses on efficient installation processes. She has a diverse background in technical support and customer service, having held various roles at companies such as Zayo Group and JCPenney.
Work at DataBank
Amanda O'Mahony currently holds the position of Regional Service Delivery Manager - Tier 2 at DataBank, a role she has occupied since 2023 in the Austin, Texas Metropolitan Area. Previously, she served as the Regional Service Delivery Manager - Interconnection from 2021 to 2023, also in Austin. During her tenure, she was responsible for hiring and onboarding new service delivery engineers and managing a team of four engineers focused on space and power installations. Amanda has developed and continually updated internal processes to enhance installation efficiency and has established governance and communication protocols to improve customer experience.
Previous Experience at Zayo Group
Amanda O'Mahony worked at Zayo Group for a total of five years. She began her tenure as a Technical Support Representative from 2016 to 2017 in Englewood, Colorado. Following this role, she advanced to the position of Global Support Manager, where she served from 2017 to 2021. In this capacity, she provided leadership and oversight for internal delivery and team members, contributing to the overall support structure of the organization.
Customer Support Background
Amanda O'Mahony has a background in customer support, having worked at JCPenney as a Customer Support Representative from 2013 to 2014 for ten months. Additionally, she served as a Systems Support Specialist at Stout Street Hospitality (formerly Magnolia Hotels Management) from 2014 to 2016 for two years in the Greater Denver Area. These roles have contributed to her expertise in creating exceptional customer onboarding experiences and managing project workflows.
Education and Expertise
Amanda O'Mahony earned a Bachelor of Science (BS) degree in Sociology and Criminal Justice from the University of North Texas, where she studied from 2011 to 2013. Her educational background provides a foundation for her work in service delivery management and customer relations, equipping her with skills relevant to her current and past roles in technical support and customer service.