Jaime Brown
About Jaime Brown
Jaime Brown is a Technical Support Engineer at DataBank, Ltd. in Baltimore, Maryland, where they have worked since 2020, previously serving as a Customer Service Specialist at Porsche Club of America.
Work at DataBank
Jaime Brown has been employed at DataBank, Ltd. as a Technical Support Engineer since 2020. In this role, Jaime is based in Baltimore, Maryland, and has accumulated four years of experience in technical support. Responsibilities include handling service requests for account creations and modifications across various platforms, such as Windows, Linux, email, VPN, DUO, and FTP. Jaime also coordinates and schedules customer maintenance activities, ensuring that clients receive timely support and service.
Previous Experience at Porsche Club of America
Before joining DataBank, Jaime Brown worked as a Customer Service Specialist at the Porsche Club of America from 2015 to 2017. This role was based in Columbia, Maryland, and lasted for two years. During this time, Jaime developed skills in customer service and support, which contributed to the technical support expertise utilized in the current position.
Technical Skills and Expertise
Jaime Brown possesses technical expertise in managing and adjusting resources for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) customers. This includes making adjustments to RAM, CPU, and disk space as needed. Additionally, Jaime is experienced in performing ticket escalations to various IT teams within DataBank, ensuring efficient issue resolution for clients.
Education and Training
Jaime Brown studied at Howard Community College, where they pursued a Registered Nursing/Registered Nurse program from 2016 to 2018. This educational background provided foundational knowledge and skills that may contribute to the technical support role, emphasizing the importance of effective communication and problem-solving.