James Branson
About James Branson
James Branson is a Tier 3 Datacenter Technician at DataBank, Ltd. in Indianapolis, Indiana, with extensive experience in technical support roles across various companies since 2014.
Work at DataBank
James Branson has been employed at DataBank, Ltd. as a Tier 3 Datacenter Technician since 2019. In this role, he is responsible for managing complex technical issues and ensuring the optimal performance of data center operations. His work involves troubleshooting and resolving support tickets, which he handles with an organized and analytical approach. His experience in this position contributes to maintaining high standards of service and operational efficiency.
Previous Experience in Technical Support
Before joining DataBank, James Branson gained valuable experience in technical support roles. He worked at LightBound as a Tier 1 NOC technician from 2016 to 2018, where he developed skills in network operations and customer support. He also served as a Helpdesk Technician at techlocity for five months in 2015 and as a Helpdesk Analyst at Bell Techlogix, Inc. for one year from 2014 to 2015. These positions provided him with a solid foundation in troubleshooting and customer service.
Education and Certifications
James Branson studied Information Technology at MyComputerCareer from 2014 to 2015. During this time, he achieved various certifications that enhanced his technical knowledge and skills. His education has equipped him with the necessary tools to excel in his roles within the IT support and data center management sectors.
Technical Skills and Responsibilities
In his current role as a Tier 3 Datacenter Technician, James Branson manages a continuous load of support tickets. He supports customers across Indianapolis by identifying and correcting root cause issues that affect system and equipment performance. His analytical approach allows him to effectively resolve complex technical challenges, ensuring that client systems operate smoothly.