James C.
About James C.
James C. is a Managed Services Tier 2 professional with extensive experience in technical support and data center operations. He has worked for various companies in Austin, Texas, and is currently pursuing a Bachelor of Science in Network Operations and Security at Western Governors University.
Work at DataBank
James C. has held multiple positions at DataBank, contributing to various aspects of managed services and data center operations. He began as a Datacenter Technician 1 at zColo/Zayo from 2017 to 2019, where he worked for two years in Austin, Texas. He then progressed to Datacenter Technician 2 at zColo/Zayo, serving from 2019 to 2021 for another two years. In 2021, he transitioned to Managed Services Tier 1 for eight months. Currently, he is employed as Managed Services Tier 2 since 2022, continuing to work in Austin, Texas.
Education and Expertise
James C. studied at Austin Community College, where he earned an Associate of Applied Science degree from 2011 to 2013. He furthered his education at Western Governors University, obtaining a Bachelor of Science degree in Network Operations and Security from 2020 to 2023. His academic background supports his technical expertise in network operations and security, which he applies in his current role at DataBank.
Background in Technical Support
James C. has a diverse background in technical support roles. He worked at Time Warner Cable as Residential Technical Support for six months in 2011 and later as Commercial Technical Support for three months in 2014. Additionally, he served as a NOC Technician at National Public Safety Solutions from 2012 to 2014. His experience in these roles has equipped him with skills in troubleshooting and customer service.
Previous Employment Experience
Before joining DataBank, James C. worked at AT&T as a Premise Technician for one year from 2010 to 2011. After that, he engaged in various contract jobs and self-study from 2014 to 2017, which allowed him to gain further experience in the technical field. His work history reflects a commitment to continuous learning and professional development in technology.
Current Academic Pursuits
James C. is currently a student at Western Governors University, pursuing a Bachelor of Science degree in Network Operations and Security. He has been enrolled since 2020 and is expected to complete his studies in 2023. This ongoing education complements his practical experience in the field and enhances his qualifications for future roles.