Mike Baker
About Mike Baker
Mike Baker serves as the Sr. Director of Support Operations at DataBank, Ltd., where he leads a Managed Service team and oversees a large group of engineers. He has a diverse background in IT and engineering, having held various roles at notable companies such as Leidos, Lockheed Martin, and Laureate International Universities.
Current Role at DataBank
Mike Baker serves as the Sr. Director of Support Operations at DataBank, Ltd., a position he has held since 2019. In this role, he leads a Managed Service team that includes a 24x7x365 Tier 1 Support team and a Tier 2 Systems Engineering team. He oversees a team of 4 supervisors and 30 engineers across two geographical locations, ensuring that the server and network infrastructure meets and exceeds Service Level Agreement (SLA) requirements.
Previous Experience at Leidos
Prior to his current role, Mike Baker worked at Leidos as the Deputy of Engineering for a brief period in 2019. His tenure lasted three months and took place in Baltimore, Maryland. This role contributed to his extensive background in engineering and support operations.
Career Background in IT and Engineering
Mike Baker has a diverse career in IT and engineering, having held various positions in multiple organizations. He worked as a Database Engineer at Estimation, Inc. from 1995 to 1997, and as a Senior Network Engineer at Computer Associates from 1999 to 2000. He also served as a Systems Engineer at Bell Atlantic from 1997 to 1999 and as a Senior Engineer at Lockheed Martin from 2009 to 2010.
Leadership Role at Laureate International Universities
From 2010 to 2019, Mike Baker held the position of Sr. Director of IT Operations at Laureate International Universities. In this role, he was responsible for overseeing IT operations and implementing best practices within the organization, further enhancing his leadership skills in the technology sector.
Educational Background in Information Systems
Mike Baker earned a Master’s Degree in Information Systems Management from the University of Roehampton, where he studied from 2014 to 2016. This academic background has provided him with a strong foundation in information systems and management, complementing his extensive professional experience.