Susan Rossi
About Susan Rossi
Susan Rossi is a Senior Strategic Account Manager with extensive experience in business planning and sales, currently working at DataBank. She has held various roles in customer success and account management within the information technology and services sector, including positions at Flexential and Aligned.
Current Role at DataBank
Susan Rossi serves as a Senior Strategic Account Manager at DataBank, a position she has held since 2022. In this role, she focuses on managing strategic accounts, utilizing her extensive background in business planning and sales to enhance customer success. Her responsibilities include developing and maintaining relationships with key clients, ensuring their needs are met, and driving overall satisfaction with DataBank's services.
Previous Experience at Flexential
Before joining DataBank, Susan Rossi worked at Flexential as a Senior Customer Success Manager from 2009 to 2020. During her 11 years in this role, she was based in the Portland, Oregon Area. Her work involved overseeing customer success initiatives and managing client relationships, contributing to the overall growth and satisfaction of Flexential's customer base.
Career at Aligned
Susan Rossi held the position of Senior Customer Success Manager at Aligned from 2020 to 2022 in Scottsdale, Arizona. In this capacity, she continued to leverage her expertise in customer success management, focusing on enhancing client relationships and ensuring the delivery of high-quality service to strategic accounts.
Experience at Time Warner Telecom
Earlier in her career, Susan Rossi worked at Time Warner Telecom as a Regional Carrier Account Manager from 2003 to 2005. This two-year role provided her with foundational experience in account management within the telecommunications sector, further developing her skills in sales and customer relationship management.
Education and Expertise
Susan Rossi studied at Oregon State University, where she achieved degrees in Business and Psychology. This educational background supports her strong expertise in managing strategic accounts within the information technology and services industry, particularly in SaaS and Customer Relationship Management (CRM).