Katherine Desjardins
About Katherine Desjardins
Katherine Desjardins serves as the Director of Customer Success at DataCapable, where she has effectively implemented a modern net promoter score program. With a strong background in project management and customer success, she has held various roles at Summit Utilities, Inc. and Emera Maine, demonstrating a commitment to cross-functional collaboration and client satisfaction.
Current Role at DataCapable
Katherine Desjardins serves as the Director of Customer Success at DataCapable, a position she has held since 2021. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. She successfully designed and implemented a modern net promoter score (NPS) program, which has contributed to maintaining an exceptional NPS score ranging from 91-100% for the company. Her efforts in transforming account management have ensured renewals through client success.
Previous Experience at Summit Utilities, Inc.
Katherine Desjardins held multiple roles at Summit Utilities, Inc. She worked as Director of Enterprise IT Solutions for four months in 2021, where she focused on IT strategy and solutions. Prior to that, she served as a Business Analyst II for five months in 2019 and later as a Senior Business Analyst from 2019 to 2020. Additionally, she worked as an Information Technology Project Manager from 2020 to 2021, overseeing various projects and ensuring they were completed on time and within budget.
Background at Emera Maine
Katherine Desjardins has a significant background with Emera Maine, where she worked in various capacities from 2010 to 2018. Her roles included CIS Implementation Project Trainer and CSR Trainer, where she contributed to training initiatives. She also served as a CIS Support Specialist and was involved in the Cayenta CIS Upgrade Project as a Business Analyst. Furthermore, she was the Employee Council Chair from 2015 to 2017, advocating for employee interests.
Education and Academic Pursuits
Katherine Desjardins is currently pursuing a Doctor of Business Administration with a focus on Strategy and Innovation at Capella University, a program she began in 2021. She previously earned a Master of Arts in Organizational Leadership from the University of Maine at Presque Isle in 2021. Additionally, she holds a Bachelor of Business Administration, where she studied Project Management and Information Systems, Management, and Leadership, also from the University of Maine at Presque Isle, completed in 2020.
Professional Skills and Interests
Katherine Desjardins is passionate about fostering cross-functional understanding and appreciation among different roles and departments. She has a proven track record of executing all implementation and upgrade projects on time, on budget, and within scope. Her expertise in customer success and project management positions her as a key contributor to organizational effectiveness and client satisfaction.