Alastair Adams
About Alastair Adams
Alastair Adams is a Lead Technical Support Engineer at DataCore Software, where he has worked since 2013, providing technical support in English and German to a global customer base. He has a background in electronics and engineering, with previous roles at Plessey Company plc and RM Education.
Work at DataCore Software
Alastair Adams has held the position of Lead Technical Support Engineer at DataCore Software since 2013. In this role, he provides 3rd line technical support to a global customer base, utilizing his expertise in electronic and electrical engineering. His responsibilities include offering assistance through various channels such as web, email, phone, and chat. Adams operates from Reading, United Kingdom, contributing to the company's commitment to customer service and technical excellence.
Previous Employment Experience
Before joining DataCore Software, Alastair Adams worked at several organizations. He served as an Electronics Development Engineer at Plessey Company plc from 1984 to 1987. Following this, he spent 19 years at RM Education as a Senior Support Consultant from 1993 to 2012. Additionally, he was a PGCE Student at Oxford Brookes University for a period of seven months in 2012-2013. This diverse experience has contributed to his technical support skills and knowledge.
Education and Expertise
Alastair Adams studied Electronic and Electrical Engineering at Loughborough University, where he earned a Bachelor of Science (BSc) degree from 1980 to 1984. Prior to university, he attended Ilford County High School from 1973 to 1980. His educational background has provided him with a solid foundation in engineering principles, which he applies in his technical support role.
Language Proficiency
Alastair Adams is proficient in both English and German, allowing him to provide technical support to a diverse global customer base. His ability to communicate effectively in multiple languages enhances the support experience for customers who may prefer assistance in German.