Anthony Andrews Mbcs
About Anthony Andrews Mbcs
Anthony Andrews is a Lead Software Support Engineer at DataCore Software, with over 11 years of experience in IT services and process automation. He previously served in various roles within the Royal Air Force, including Air Traffic Controller and Operations Wing IT Systems Manager.
Work at DataCore Software
Anthony Andrews has served as the Lead Software Support Engineer at DataCore Software since 2013. In this role, he is responsible for providing technical support and solutions related to software-based storage virtualization. His expertise lies in enhancing customer satisfaction and addressing complex technical issues. Over his tenure, he has contributed to the optimization of IT services and the automation of business processes, ensuring that client needs are met efficiently.
Background in the Royal Air Force
Anthony Andrews has a substantial background in the Royal Air Force (RAF), where he held various positions over a span of 22 years. He began his career as an Assistant Air Traffic Controller from 1979 to 1991. He later served as an Air Traffic Controller from 1991 to 2001. His roles also included Operations Wing IT Systems Manager, Flight Operations Manager for the UK Special Forces, and Information Knowledge Manager, showcasing his diverse experience in both operational and IT management roles.
Education and Expertise
Anthony Andrews studied at Blessed Edward Jones High School from 1972 to 1978. He furthered his education at the Central Air Traffic Control School, where he completed training as an Assistant Air Traffic Controller in 1979 and as an Air Traffic Controller in 1991. His educational background, combined with over 11 years of experience in delivering IT services, positions him as a knowledgeable professional in the field of software support and IT service management.
Professional Experience at CDS
Before joining DataCore Software, Anthony Andrews worked as a Field Service Engineer at CDS, a Hewlett Packard Enterprise company, from 2011 to 2013. In this role, he was involved in providing technical support and services in Reading, United Kingdom. His experience at CDS contributed to his skills in optimizing business efficiency and implementing ITIL ITSM processes.
Achievements in IT Service Management
Anthony Andrews has a proven track record of optimizing business efficiency and achieving significant savings through the implementation of ITIL ITSM processes and strategic frameworks. His ability to build, train, and lead cross-functional teams has enabled him to meet organizational milestones and exceed service expectations. His passion for solving complex technical problems has been a key factor in enhancing customer satisfaction throughout his career.