Pamela Pan
About Pamela Pan
Pamela Pan is a sales professional in the Greater China Sales Team at Datacore Software, where she has worked since 2015. She has extensive experience in customer service management and account sales, particularly for ODM-Toshiba, and has developed a CRM system to support overseas sales teams.
Work at DataCore Software
Pamela Pan has been a member of the Greater China Sales Team at DataCore Software since 2015. In this role, she manages customer service for channel customers across multiple regions, including China, Japan, Korea, Australia/New Zealand, India, and the Middle East. Her responsibilities include providing solutions for customers' Return Merchandise Authorization (RMA) issues and coordinating with various departments such as Logistics, Project Management, and Marketing. Her extensive experience in sales and customer service supports the company's efforts in expanding its market presence.
Education and Expertise
Pamela Pan studied English Language and Literature at Wen Zao Junior College from 1991 to 1996, completing a five-year program. She furthered her education at Tamkang University, where she studied Japanese Language and Literature from 1998 to 2000 for two years. This educational background has equipped her with strong language skills and cultural knowledge, which are essential in her role managing customer relations across diverse regions.
Background
Before joining DataCore Software, Pamela Pan worked at Infortrend as a Sales Specialist in the Pan Asia Pacific Division from 2000 to 2015. During her 15 years at Infortrend, she gained significant experience in sales and customer service within the technology sector. Her tenure in this role helped her develop a deep understanding of the market and customer needs in the Asia Pacific region.
Achievements in CRM Development
Pamela Pan developed a Customer Relationship Management (CRM) system designed to assist overseas sales teams in expanding their business territories and increasing revenue. This initiative reflects her commitment to improving operational efficiency and supporting sales growth in international markets.
Account Management for ODM-Toshiba
In her current role at DataCore Software, Pamela Pan handles account sales specifically for ODM-Toshiba. This responsibility involves managing key client relationships and ensuring that customer needs are met effectively, contributing to the overall success of the sales team.