Peter Taylor
About Peter Taylor
Peter Taylor is a Customer Service Engineer at DataCore Software, where he has worked since 2011. He has a background in IT support and holds a BSc in Astrophysics from UCL, along with experience in troubleshooting and customer service.
Work at DataCore Software
Peter Taylor has been employed at DataCore Software as a Customer Service Engineer since 2011. In this role, he utilizes his technical skills to troubleshoot and resolve customer issues. His responsibilities include consulting with colleagues and managing customer inquiries through various communication channels such as chat, phone, and email. Taylor's experience at DataCore Software has allowed him to develop strong interpersonal skills, which are essential for effective customer service.
Previous Experience at Berkshire College of Agriculture
Before joining DataCore Software, Peter Taylor worked as an ICT Support Technician at Berkshire College of Agriculture from 2009 to 2011. During his two-year tenure, he provided technical support and resolved IT-related issues for the college community. This experience contributed to his foundational knowledge in IT support and troubleshooting.
Education and Expertise
Peter Taylor studied at University College London (UCL), where he earned a Bachelor of Science (BSc) degree in Astrophysics from 2005 to 2008. Prior to that, he attended Waingels College from 1998 to 2005, where he studied subjects including Maths, Physics, Geography, and Chemistry, achieving notable grades. His educational background has equipped him with analytical skills relevant to his current role in IT support.
Professional Development and Skills
Peter Taylor actively seeks opportunities to enhance his professional development. He is currently training in Oracle RightNow Support database administration and maintenance to improve his knowledge of computer hardware and software. Taylor has demonstrated excellent time management skills, particularly in high-pressure situations, such as during SAN failures, showcasing his ability to perform effectively under stress.
Commitment to IT Support
Peter Taylor has a long-standing commitment to IT support, having been involved in troubleshooting computer problems for friends and family. This personal engagement reflects his dedication to helping others with technology-related issues. His proactive approach to assisting more experienced colleagues further illustrates his commitment to continuous learning and professional growth in the field of IT.