Sebastien Merluzzi
About Sebastien Merluzzi
Sebastien Merluzzi is a Customer Service and Technical Support Engineer with extensive experience in IT systems and technical support. He has worked at various companies, including Bfi Optilas and Commvault, and possesses strong skills in Linux, virtualization technologies, and data protection solutions.
Work at DataCore Software
Sebastien Merluzzi has been employed at DataCore Software as a Customer Service and Technical Support Engineer since 2011. In this role, he provides technical assistance and support to customers, ensuring effective use of DataCore's software solutions. His responsibilities include troubleshooting issues, managing customer inquiries, and maintaining high levels of customer satisfaction. With over 13 years of experience in this position, he has developed a strong understanding of the company's products and services.
Current Role at Commvault
Sebastien has served as a Tier 2 Technical Support Engineer at Commvault since 2013. His role involves providing advanced technical support for Commvault's data management solutions. He addresses complex customer issues, collaborates with engineering teams, and contributes to the overall improvement of support processes. His experience in this position enhances his technical skills and customer service capabilities.
Previous Experience at Bfi Optilas
Before joining Commvault, Sebastien worked at Bfi Optilas as an IT Systems Engineer from 2000 to 2011. During his 11 years at the company, he was responsible for managing IT systems and providing technical support. His work involved ensuring system reliability and performance, which laid the foundation for his expertise in technical support roles.
Education and Expertise
Sebastien studied at Lycée Galilée from 1995 to 1997, where he gained foundational knowledge in technical subjects. His educational background supports his extensive expertise in various technical areas, including Linux operating systems, virtualization technologies, and data protection solutions. He is proficient in managing Microsoft Windows Server environments and has experience with NAS/SAN storage solutions.
Technical Skills and Proficiencies
Sebastien possesses a range of technical skills that enhance his effectiveness in customer support roles. He has proficiency in Linux operating systems, specifically SLES 9/11 and RHEL 5/6. He is skilled in deploying and managing Hyper-V 2012 virtualization environments and has experience with Symantec Netbackup for data protection. Additionally, he is knowledgeable in VEEAM 6.1 for backup and replication tasks, and he has expertise in VMware Server ESX and Citrix XenServer.