Vikas Dutal
About Vikas Dutal
Vikas Dutal serves as the Manager of Customer Engineering at DataCore Software, bringing extensive experience in technical support and team leadership from previous roles at Ericsson, Allot, and RAD Data Communications. He holds a BE in Electronics & Telecommunication and an Executive MBA, and is recognized for his ability to enhance team performance and customer satisfaction.
Current Role at DataCore Software
Vikas Dutal serves as the Manager of Customer Engineering at DataCore Software. He has been in this position since 2024, where he focuses on on-site customer engineering solutions. His role involves collaborating with global teams to enhance customer relationships and improve support procedures.
Previous Experience in Technical Support
Prior to his current role, Vikas held several positions in technical support. He worked at Allot as a Technical Support Team Leader from 2021 to 2023 and as a TAC Support Engineer from 2016 to 2020. His experience includes leading teams and providing technical assistance, contributing to a customer satisfaction score exceeding 95% during his leadership.
Career Background in Telecommunications
Vikas has a background in telecommunications, having worked as a Network Engineer at Ericsson from 2013 to 2015 and as a GET-FM Engineer at Reliance Communications from 2012 to 2013. He also gained experience as a Technical Support Engineer at RAD Data Communications from 2015 to 2016.
Educational Qualifications
Vikas holds a Bachelor of Engineering in Electronics and Telecommunication from Mumbai University, completed from 2009 to 2012. He also earned an Executive MBA in Operations Management and Supervision from ITM Group of Institutions between 2018 and 2020. Additionally, he has a Diploma in Electronics and Telecommunication from MSBTE, achieved from 2006 to 2009.
Skills and Expertise
Vikas possesses extensive knowledge in product-based technical support and team leadership. He is skilled in applying the ITIL framework to address complex issues and enhance team productivity. His focus on continuous improvement has led to significant advancements in support procedures and team performance.