Caroline Armstrong
About Caroline Armstrong
Caroline Armstrong is a Software Maintenance and Business Support Manager at Datamine Software in Brisbane, where she has worked since 2014. With a diverse background in customer service and administration, she has held various roles in organizations such as MineRP Australia and the Australian Bureau of Statistics.
Work at Datamine Software
Caroline Armstrong has been employed at Datamine Software since 2014, where she holds the position of Software Maintenance and Business Support Manager. In this role, she serves as the primary contact for customers regarding sales, quotes, and licensing inquiries. She is actively involved in the entire software sales cycle, which includes quoting, invoicing, license issuance, and payment finalization. Her responsibilities also encompass conducting research and setting up sales campaigns, opportunities, accounts, and contacts within Salesforce.
Previous Employment History
Prior to her current role, Caroline Armstrong worked at MineRP Australia as a Software Licensing Administrator from 2010 to 2012. She also served as a Finance Officer at Isaac Regional Council from 2012 to 2013. Additionally, she held positions at the Australian Bureau of Statistics as a Census Area Supervisor in 2011, and at AI Scientific as a Customer Sales and Service Coordinator from 2005 to 2006. Her earlier experience includes roles at Hanson, LIDCO, and DHL, where she worked in customer service capacities.
Education and Expertise
Caroline Armstrong has pursued education in business administration and management. She studied at Productivity Partners - Captain Cook College, where she earned a Certificate IV in Business Administration. Additionally, she completed advanced training in Microsoft Excel at Soft@ware Learning. Her educational background supports her expertise in software maintenance, business support, and customer service.
Salesforce Administration Skills
In her current role, Caroline Armstrong demonstrates proficiency in Salesforce administration. She manages various tasks, including page format changes, custom field management, and onboarding new users. She also creates reports and dashboards and performs bulk changes using DataLoader. Her understanding of cost of goods sold (COGS) and deferred revenue enhances her capability in managing sales operations effectively.