Paola Parry
About Paola Parry
Paola Parry is a Quality Assurance Specialist at Datamine in Brisbane, Australia, with a background in customer advocacy and product specialization. She has extensive experience in the software industry, having worked in various roles at ABB Enterprise Software and Mincom, and holds a Bachelor of Information Technology from Queensland University of Technology.
Work at Datamine Software
Paola Parry has been employed at Datamine as a Quality Assurance Specialist since 2020. In this role, she is responsible for ensuring the quality of software products and services. Her tenure at Datamine has lasted for four years, during which she has contributed to various quality assurance initiatives. Prior to her current position, she worked at Datamine as a Customer Advocate and Product Specialist for eight months in 2019 to 2020.
Education and Expertise
Paola Parry studied at Aspley State High School, completing her high school education in 2007. She furthered her education at Queensland University of Technology, where she achieved a Bachelor of Information Technology from 2009 to 2011, earning a Course GPA of 5 on a 7-point scale. Additionally, she obtained a Certificate IV in Justice Studies from Bracken Ridge Tafe between 2014 and 2016. She also completed a Certificate IV in Adult Tertiary Preparation at SouthBank Institute of Technology in 2008.
Background in Software and Customer Support
Paola Parry has a significant background in software and customer support roles. She worked at ABB Enterprise Software in various capacities, including Team Lead/Support Specialist, Customer Advocate/Product Specialist, and Support Consultant from 2011 to 2019. Her experience also includes a role as a Software Developer during her work experience at ABB in 2011 and as an Application Developer at Mincom from 2009 to 2010.
Achievements and Recognition
Paola Parry has been recognized for her exceptional performance in her roles, notably being nominated as MVP for her contributions to her team. Her skills in listening, problem-solving, customer service, and time management have been essential in her quality assurance work, allowing her to effectively address client needs and manage workflow efficiently.