Jay Patel
About Jay Patel
Jay Patel is a Customer Success Engineer at DAtAnchor Inc., where he has worked since 2020. He holds a Master of Engineering from Dalhousie University and possesses certifications in Google Project Management, Google Data Analytics, and Cybersecurity.
Work at DAtAnchor
Jay Patel has been employed at DAtAnchor Inc. as a Customer Success Engineer since 2020. In this role, he focuses on ensuring customer satisfaction and success with the company's products and services. His responsibilities include addressing customer inquiries, providing technical support, and facilitating the onboarding process for new clients. His experience in customer success allows him to effectively communicate technical information and assist clients in maximizing the value of DAtAnchor's offerings.
Previous Employment Experience
Prior to his current position, Jay Patel worked at Infor in various roles. He served as a Senior Product Analyst from 2019 to 2020 and as a Technical Support Analyst from 2017 to 2018 in Halifax, Nova Scotia, Canada. Before his tenure at Infor, he worked as a Web Developer at Mindinventory for five months in 2014. This diverse experience has equipped him with a strong foundation in both technical support and product analysis.
Education and Expertise
Jay Patel holds a Master of Engineering (M.Eng.) degree in Internetworking from Dalhousie University, which he completed from 2014 to 2016. He also earned a Bachelor of Technology (B.Tech.) in Information Technology from Ganpat University, graduating in 2014. In addition to his formal education, he has completed certifications in Google Project Management, Google Data Analytics, and Cybersecurity (CC) from (ISC)². He is also a Microsoft Certified Data Analyst Associate.
Skills and Competencies
Jay Patel possesses strong skills in data visualization and analysis, which are essential in his role as a Customer Success Engineer. He has a keen ability to oversee complex, high-value technical projects, demonstrating excellent planning competencies. His background in technical support and product analysis further enhances his capability to address customer needs effectively and provide tailored solutions.