Craig Hawkins
About Craig Hawkins
Craig Hawkins is a Service Desk Engineer with extensive experience in technical support management, having worked in various IT roles across the United States and India. He has a strong passion for Macintosh systems and a commitment to staying updated with technology trends.
Work at Dataprise
Craig Hawkins has been employed at Dataprise as a Service Desk Engineer since 2019. In this role, he provides technical support and solutions to clients, leveraging his extensive experience in IT support management. His position involves troubleshooting and resolving issues related to various technologies, ensuring efficient service delivery.
Previous Experience in IT
Before joining Dataprise, Craig Hawkins held several positions in the IT sector. He worked at Comcast as an IT Analyst from 2013 to 2018, contributing to technical support and operations. Prior to that, he was a Technical Lead at Wipro Technologies for a brief period in 2019. His earlier roles include working as an IT Systems Operations Analyst at GoDaddy in 2006 and as a Network Command Center Operator at Doubleclick from 2006 to 2007.
Managerial Role at Ascentia Real Estate Investment Company
Craig Hawkins served as the Manager of IT and PC and LAN Administrator at Ascentia Real Estate Investment Company from 2007 to 2012. During this five-year tenure in Littleton, Colorado, he managed IT operations and provided support for technology infrastructure, showcasing his leadership abilities in a managerial capacity.
Technical Support Experience
With over six years of experience in technical support management, Craig Hawkins has demonstrated leadership in various IT support roles. His career began in technical support at Earthlink, where he worked as a Technical Support Supervisor and Network Operations Technician from 1996 to 2005. This foundational experience has contributed to his expertise in managing technical support teams and operations.
Passion for Technology
Craig Hawkins has a strong passion for Macintosh systems and Apple products, which influences both his professional work and personal interests. His deep-seated obsession with technology and gadgets reflects a commitment to staying updated with the latest trends in the tech industry.