Daniel Rosado
About Daniel Rosado
Daniel Rosado is a Service Desk Engineer at Dataprise, Inc., with a background in network administration and technical support. He has over a decade of experience in various roles, including data entry and customer service, and holds an Associate's degree in Computer Networking from LaGuardia Community College.
Current Role at Dataprise
Daniel Rosado has been employed at Dataprise, Inc. as a Service Desk Engineer since 2014. In this role, he provides network administration and configuration support for incoming requests through various channels, including telephone, web portal, email, and chat. He utilizes remote access solutions to assist with topics such as VPN clients, Terminal Services, and Citrix. Daniel collaborates with customer service engineers to diagnose equipment issues and escalates matters to senior team members or external resources when necessary.
Previous Work Experience
Prior to his current position, Daniel Rosado held several roles in different organizations. He worked at E*TRADE as a Data Clerk Entry from 2008 to 2010 for two years. He also served as a Stock Worker at Barnes & Noble, Inc. from 2002 to 2007 for five years. Additionally, he worked at Optotraffic as a Call Center Representative from 2010 to 2014 for four years and at Telesec Corestaff as a Data Entry & Mailroom Clerk from 2008 to 2010 for two years.
Educational Background
Daniel Rosado studied at LaGuardia Community College, where he focused on Computer Networking and Applied Science. He achieved an Associate's degree from 2001 to 2005. Prior to that, he attended Harry Van Arsdale High School, where he completed his High School Diploma from 1998 to 2001.
Technical Skills and Expertise
In his role as a Service Desk Engineer, Daniel Rosado performs troubleshooting and support for technical issues related to IP addresses, subnet masks, gateways, and DNS addresses. He analyzes business requirements to resolve problems related to network services and data centers. His expertise includes providing support for various network-related inquiries and ensuring efficient communication between customers and technical teams.