Ferdie Avanzado
About Ferdie Avanzado
Ferdie Avanzado is a Service Desk Engineer at Dataprise, where he has worked since 2021, providing support for various technical issues. He holds a Bachelor's degree in Computer Engineering from Universidad de Manila and has extensive experience in IT support across multiple organizations.
Work at Dataprise
Ferdie Avanzado has been employed at Dataprise as a Service Desk Engineer since 2021. In this role, he utilizes remote access solutions to provide support for various topics, including VPN clients, Terminal Services, and Citrix. His responsibilities include delivering first-tier support for both Windows and Mac OS environments, as well as mobile devices and Microsoft 365. Ferdie is skilled in managing service desk incidents through a dedicated application, ensuring timely and effective resolution.
Education and Expertise
Ferdie Avanzado earned a Bachelor's degree in Computer Engineering from Universidad de Manila, where he studied from 2009 to 2014. His educational background provides a strong foundation for his technical expertise. He is experienced in using the latest versions of technologies such as Active Directory, VPN clients, and Microsoft Office Applications for troubleshooting. Ferdie has specialized knowledge in addressing technical issues related to IP addresses, subnet masks, gateways, and DNS addresses.
Background in IT Support
Ferdie Avanzado has a diverse background in IT support, having worked in various roles prior to his current position at Dataprise. He began his career as an IT Support Engineer at Asian Terminals Inc. (ATI) from 2014 to 2015. Following this, he served as an IT Helpdesk/System Administrator at Alsons Power Group from 2015 to 2020. He also worked as a Jr. IT Specialist at RepRisk from 2020 to 2021. This experience has equipped him with a comprehensive understanding of technical support and system administration.
Technical Skills and Tools
Ferdie Avanzado is proficient in utilizing various technical tools and technologies essential for effective IT support. He has hands-on experience with remote access solutions and is adept at troubleshooting issues across different platforms, including Windows, Mac OS, and mobile devices. His familiarity with Microsoft 365 and service desk incident management applications enhances his ability to provide efficient support. Ferdie's technical skills are complemented by his understanding of networking concepts, which include IP addresses, subnet masks, gateways, and DNS.