Jennifer Nerio
About Jennifer Nerio
Jennifer Nerio is a Service Desk Engineer at Dataprise, with a background in technical support and user management. She has previously held positions at Kaiser Permanente and MESO SCALE DIAGNOSTICS, and holds a Bachelor of Science in Information Technology.
Current Role at Dataprise
Jennifer Nerio currently serves as a Service Desk Engineer at Dataprise, a position she has held since 2024. In this role, she provides first-tier support for various technologies, including Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, and Active Directory. Her responsibilities include troubleshooting issues and performing user management tasks such as adding or removing users, password resets, and folder permission changes.
Previous Experience in Technical Support
Prior to her current role, Jennifer worked as an Enterprise Support Administrator at MESO SCALE DIAGNOSTICS, LLC from 2022 to 2023. She also held a position at Kaiser Permanente as a Certified Pharmacy Technician from 2015 to 2019 and as a Member Services Associate from 2019 to 2021. Additionally, she worked at Target as a Certified Pharmacy Technician from 2012 to 2015 and briefly as an Optometric Assistant at MODERN EYES LLC in 2015.
Education and Expertise
Jennifer Nerio studied at Colorado Technical University, where she earned a Bachelor of Science degree in Information Technology with a specialization in Network Management from 2019 to 2021. She also completed her high school education at Seneca Valley High School from 2007 to 2011. Her expertise includes utilizing remote access solutions such as VPN clients, Terminal Services, and Citrix for technical support, as well as a basic understanding of network configurations.
Technical Skills and Proficiencies
Jennifer has developed a range of technical skills throughout her career. She is experienced in troubleshooting issues with the latest versions of technologies, including Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, hardware, Anti-Virus/Malware software, Spam Filtering, and Microsoft Office Applications. Her technical support capabilities extend to user management tasks and providing assistance across various devices and platforms.