Michael Boylan
About Michael Boylan
Michael Boylan is a Senior Manager of Service Delivery at Dataprise, where he has worked since 2021. He has extensive experience in service delivery and project management, having held various roles at notable companies including Cisco Systems and IBM.
Current Role at Dataprise
Michael Boylan serves as the Senior Manager of Service Delivery at Dataprise, a position he has held since 2021. In this role, he focuses on aligning the Service Delivery team with the company's objectives. He sets cascading goals and ensures effective communication within the team. His responsibilities include collaborating with business leaders to enhance customer experience at every touchpoint.
Previous Experience at Cisco Systems
Michael Boylan worked at Cisco Systems for over a decade in various roles. He served as a High Touch Operations Manager from 2006 to 2016 and as a Service Support Project Manager in the Americas SSM Organization from 2011 to 2013. He also held the position of Cisco Project Manager and Internet Commerce Tool Owner from 2003 to 2006. His extensive experience at Cisco contributed to his expertise in service delivery management.
Education and Expertise
Michael Boylan holds a Bachelor of Arts in English from the University of North Carolina at Wilmington. He furthered his education by earning a Master of Science in Information Communication and Technology from the University of Wisconsin-Stout. His academic background supports his professional roles in service delivery and project management.
Achievements at Dataprise
At Dataprise, Michael Boylan implemented the Client At-Risk initiative, which successfully prevented $9 million in potential client service losses within its first year. He also developed Key Performance Indicators (KPIs) for the Service Delivery Department, providing a framework to measure the performance of Service Delivery Managers. Additionally, he architected a comprehensive Service Delivery Management training program focusing on essential soft skills and technical knowledge.
Career Background
Michael Boylan's career includes significant roles at IBM, where he worked from 1995 to 2002 in various capacities, including Implementation Liaison and Information Developer. He also served as a PC Direct Sales representative. After his tenure at IBM, he held positions at MetLife as a PMO Consultant and at Dimension Data as a Senior Services Delivery Manager, further enhancing his skills in service delivery and project management.