Rafael Martinez
About Rafael Martinez
Rafael Martinez is a Desktop Support Engineer at Dataprise, with a background in IT management and various roles in sales operations and collections. He holds multiple IT certifications and has a strong educational foundation in IT Management and Cyber Security.
Work at Dataprise
Rafael Martinez has been employed at Dataprise as a Desktop Support Engineer since 2021. In this role, he provides technical support and troubleshooting for desktop systems and applications. He is based in Port St. Lucie, Florida, and has been recognized for consistently ranking number one in metrics within his work group. Additionally, he assists with the training of new hires, sharing his knowledge and expertise in desktop support.
Previous Experience
Before joining Dataprise, Rafael Martinez held several positions in the technology and operations sectors. He worked at Veritas Technologies LLC as a Sales Operations Specialist from 2016 to 2017. Prior to that, he was a Sr. Specialist in Accounts Receivable Collections at JPMorgan Chase from 2014 to 2016. He also served as an ERS Specialist at AAA National from 2018 to 2019 and as an Information Technology Support Specialist at Concentrix in 2020. His diverse experience spans various roles that contribute to his current skill set.
Education and Expertise
Rafael Martinez holds a Bachelor of Science degree in IT Management & Cyber Security from Indian River State College, which he completed from 2020 to 2023. He also earned a B.S.B.A in Management with an Entrepreneurship Track from the University of Central Florida between 2011 and 2013. His educational background is complemented by several IT certifications, including CompTIA A+, Azure AZ-900, Azure AZ-104, and AWS Certified Cloud Practitioner (CLF-C01). He is currently studying for the CompTIA Network+ certification.
Technical Skills
Rafael Martinez utilizes PowerShell CMDLets to administer Office 365 tasks, showcasing his technical proficiency in managing cloud-based applications. His skills in IT support and operations are enhanced by his ongoing commitment to professional development, as he actively creates labs and documents his learning progress while preparing for additional certifications.