Shaun Mullen
About Shaun Mullen
Shaun Mullen is an Enterprise Service Delivery Manager with over 30 years of experience in the technology and engineering sectors. He currently manages HP field service personnel at Dataprise, ensuring client service level agreements are consistently met.
Work at Dataprise
Shaun Mullen serves as the Enterprise Service Delivery Manager at Dataprise, a position he has held since 2020. In this role, he manages HP field service personnel who are responsible for providing on-site routine services on the pMPS platform. His responsibilities include ensuring that client Service Level Agreements (SLAs) are consistently met through effective organization and planning of available resources.
Professional Experience
Shaun Mullen has over 30 years of experience in the technology and engineering sectors. Prior to his current role, he worked at All Covered as a Service Delivery Manager from 2018 to 2020. He also held the position of National Service Manager at HP from 2014 to 2018. His earlier roles include Senior Electrical Commissioning Engineer at BAE Systems and Commissioning Engineer at ASM International.
Education and Expertise
Shaun Mullen studied at the Institute of Infrared Thermography, where he focused on Thermography and achieved Level One Qualified status in 2010. He also attended Trinity College of Preston, earning a Higher National Certificate (HNC) in Electrical Systems from 1991 to 1994. Additionally, he studied Fine Art at Furness College for one year.
Previous Employment
Before joining Dataprise, Shaun Mullen worked at IKON Office Solutions as a Managed Print Services (MPS) professional from 2002 to 2004. His extensive career also includes significant roles at HP, BAE Systems, ASM International, and All Covered, contributing to his broad knowledge and expertise in service delivery and engineering.