Steven Winston
About Steven Winston
Steven Winston serves as the Supervisor of the Global Service Desk at Dataprise, where he has worked since 2018. He has a background in various technical roles and management positions, contributing to his expertise in overseeing service desk operations and team development.
Current Role at Dataprise
Steven Winston currently holds the position of Supervisor for the Global Service Desk at Dataprise. He has been in this role since 2018, overseeing operations in Rockville, Maryland. His responsibilities include providing leadership and coaching to a team of Global Service Desk Engineers across various levels, including L1, L2, and L3. He acts as a technical escalation point of contact and serves as a mentor for engineers located in the Phoenix, AZ office. Additionally, he is responsible for preparing the Phoenix extension of the Global Service Desk for daily business operations.
Previous Experience at Dataprise
Prior to his current role, Steven Winston worked at Dataprise in several capacities. He served as a Project Coordinator and Program Manager from 2017 to 2018, and as a Senior Systems Engineer and Technical Team Lead from 2016 to 2017. Earlier, he worked as a Service Desk Engineer from 2015 to 2016. His tenure at Dataprise provided him with extensive experience in service desk operations and project management.
Professional Background
Steven Winston has a diverse professional background in IT support and management. He worked at Saint Louis University in various roles, including as a Prn in the Pathology Division and as an Interim Technology Manager. His experience also includes a position as a Systems Engineer at Kramer & Frank, P.C., and as a Desktop Support Specialist at Senniger Powers. Additionally, he served as a Windows 7 Deployment Technician at Apex Systems.
Education and Qualifications
Steven Winston studied at Saint Louis Community College, where he earned an Associate of Arts degree from 2012 to 2015. His educational background has provided him with foundational knowledge and skills relevant to his roles in IT and service management.
Leadership and Management Skills
In his current role, Steven Winston is involved in hiring, training, and providing daily management and oversight to Service Desk Engineers. He ensures adherence to processes and promotes continuous improvement, particularly in high-pressure situations. His leadership approach focuses on developing team members and enhancing operational efficiency.