Chanise Nicole Hickson
About Chanise Nicole Hickson
Chanise Nicole Hickson is a Customer Solutions Team Lead at DataRails, where she has worked since 2021. With a background in financial analysis at the State of NY Metropolitan Transportation Authority and advanced skills in data visualization, she focuses on leveraging data to solve business challenges.
Current Role at DataRails
Chanise Nicole Hickson currently serves as the Customer Solutions Team Lead at DataRails, a position she has held since 2021. In this role, she manages a team of Customer Solution Engineers and leads initiatives aimed at enhancing customer retention and product adoption. Her responsibilities include leveraging her expertise in data analysis and technology to address specific business challenges, ensuring that customer needs are met effectively.
Previous Experience at Metropolitan Transportation Authority
Prior to her current role, Chanise Hickson worked at the State of New York Metropolitan Transportation Authority for a total of 15 years. She began as a Financial Analyst II from 2006 to 2008, then advanced to Senior Financial Analyst from 2008 to 2014. Following this, she held the position of Manager of Financial Analysis and Systems from 2014 to 2021. Throughout her tenure, she contributed to financial systems management and the development of key performance indicators (KPIs) for operational optimization.
Education and Academic Background
Chanise Hickson holds a Bachelor of Science degree in General Accounting from Mercy College. She furthered her education by obtaining a Master's degree in Business Analytics from Syracuse University - Martin J. Whitman School of Management, completing her studies from 2020 to 2022. Her academic background provides a strong foundation for her expertise in financial analysis and data management.
Skills and Expertise in Data Analysis
Chanise possesses advanced skills in Power BI and VBA, which she utilizes to create impactful data visualizations and automate reporting processes. Her expertise in data analysis allows her to identify business opportunities and address complex challenges, making her a valuable asset in her current and previous roles. She actively seeks opportunities that allow her to integrate data and technology in solving business problems.