Keren Heker
About Keren Heker
Keren Heker serves as the Product Support Team Lead at Datarails, a position she has held since 2024. With a diverse background in technical support and operations, she has worked in various roles across multiple organizations, including Fyllo and Lab Path.
Work at DataRails
Keren Heker currently serves as the Product Support Team Lead at DataRails, a position she has held since 2024. In this role, she is responsible for overseeing the product support team, ensuring that customer inquiries and technical issues are addressed efficiently. Her experience in technical support and operations contributes to her effectiveness in this leadership position.
Previous Experience at Fyllo
Before joining DataRails, Keren Heker worked at Fyllo from 2020 to 2023. She held multiple roles, starting as a Software QA Engineer for 8 months, then advancing to Software QA Team Lead for 7 months, and finally serving as Manager of Technical Support and Operations for 2 years. Her tenure at Fyllo provided her with extensive experience in quality assurance and technical operations.
Background in Regulatory Affairs
Keren Heker has a background in regulatory affairs, having worked as a Regulatory Affairs Specialist at Teva Pharmaceuticals for one year from 2016 to 2017. She also served as a Regulatory Project Manager at Lab Path from 2017 to 2019. These roles involved ensuring compliance with regulations and managing projects related to regulatory submissions.
Education and Expertise
Keren Heker studied at Technion - Israel Institute of Technology, where she earned a Bachelor of Science degree in Biotechnology and Food Engineering from 2012 to 2015. Her educational background provides her with a solid foundation in both technical and scientific principles, which she applies in her various roles in product support and regulatory affairs.
Leadership Experience
Keren Heker has demonstrated leadership capabilities through her role as Chairman of the Academic Committee at the Technion Student Association from 2015 to 2016. In this capacity, she was responsible for representing student interests and overseeing academic initiatives, showcasing her ability to lead and manage teams effectively.