Alex Dias
About Alex Dias
Alex Dias is a Senior Product Support Specialist at Datasite in Lisbon, Portugal, with extensive experience in project management and client support. He is bilingual in English and Portuguese and has a background in technology and business management.
Work at Datasite
Alex Dias currently serves as a Product Support Specialist, Sr at Datasite since 2022 in Lisbon, Portugal. His role involves providing specialized support for products, ensuring client satisfaction and addressing technical inquiries. Prior to this position, he held multiple roles at Datasite, including Project Manager/Product Specialist SaaS from 2018 to 2020 in the United States, and Contractor/Project Manager Associate for four months in 2018 in the Greater Minneapolis-St. Paul Area. He also worked as a Sr. Project Manager/Product Specialist - SaaS from 2020 to 2021 in Minneapolis, Minnesota.
Education and Expertise
Alex Dias has a solid educational background in technology and management. He studied Production Management at Fatec Internacional- Faculdade de Tecnologia Internacional, earning a Technologist degree from 2007 to 2010. He furthered his education at Insper, where he completed studies in Negotiation Strategies and Conflict Management, achieving Executive Education in 2014. Additionally, he obtained a Graduate degree in Business/People Management from Insper from 2014 to 2015. In 2016, he completed an Executive Education program in Project Management at the University of St. Thomas - Opus College of Business.
Background
Before joining Datasite, Alex Dias gained experience in various roles across different organizations. He worked as a Bilingual Portuguese Associate Customer Service Representative at Pearson from 2017 to 2018 in Bloomington, Minnesota. His earlier experience includes positions as a Key Account Manager at Crestron do Brasil from 2011 to 2013 and as a Senior Consultant at Athié Wohnrath from 2013 to 2016, both in São Paulo, Brazil. His diverse background contributes to his strong communication skills and ability to manage client relationships effectively.
Achievements
Alex Dias has a proven track record of earning client trust through effective listening and addressing project needs. He leads teams to achieve both client and company goals, providing feedback and training to team members. His bilingual proficiency in English and Portuguese, along with basic skills in Spanish, enhances his ability to communicate with a diverse client base. His strong communication skills allow him to interact effectively with colleagues and clients at all levels.