Ed Mackie
About Ed Mackie
Ed Mackie is a Senior Application Support Engineer at Datasite, where he has worked since 2017. He specializes in resolving complex software issues and collaborates with various teams to enhance software quality.
Work at Datasite
Ed Mackie has been employed at Datasite since 2017, serving as a Senior Application Support Engineer. In this role, he is responsible for addressing complex software issues that cannot be resolved through automation or first-tier support. His work involves collaboration with Product Owners, Developers, Project Managers, and Quality Assurance teams to ensure software quality and functionality. Prior to his current position, he worked at Datasite as a Quality Assurance Analyst from 2013 to 2017 and held a Project Management role from 2008 to 2013.
Education and Expertise
Ed Mackie earned a Bachelor of Science degree in Communications from Mankato State University, where he studied from 1987 to 1992. His educational background has contributed to his expertise in software problem-solving, particularly in areas that require in-depth analysis beyond automated solutions. He employs tools such as Toad, Splunk, and Jira to effectively troubleshoot software quality issues.
Background
Before joining Datasite, Ed Mackie held various positions that contributed to his professional development. He worked at RX CrossRoads as a Reimbursement Specialist for seven months in 2007. Additionally, he served as an ER Registrar at Mayo Clinic from 2002 to 2006. These roles provided him with diverse experiences that enhance his capabilities in application support and software quality assurance.
Achievements
Ed Mackie is recognized for his ability to solve software problems that are not addressed by automation or first-tier support. His approach combines curiosity, intuition, and a deep knowledge of software systems. His contributions to software quality and problem resolution have been significant throughout his tenure at Datasite and in previous roles.