Keith Ilenda
About Keith Ilenda
Keith Ilenda serves as the IT Service Delivery Director at Datasite, bringing over 16 years of experience in IT service management and a strong focus on problem-solving. He holds multiple degrees in Organizational Leadership and Management Information Systems from Concordia University-St. Paul and the University of Wisconsin-Superior.
Current Role at Datasite
Keith Ilenda serves as the IT Service Delivery Director at Datasite, a position he has held since 2022. In this role, he is responsible for overseeing IT service delivery operations in Minneapolis, Minnesota. His leadership focuses on enhancing IT operations through proactive planning and implementation of procedures. Keith's extensive experience in IT service management contributes to the effectiveness of his current role.
Previous Experience in IT Management
Before joining Datasite, Keith Ilenda held several significant positions in IT management. He worked at Land O'Lakes, Inc. as the Information Technology Help Desk Manager from 2011 to 2021, where he managed IT support services for a decade. Prior to that, he served as the Service Desk and Desktop Services Manager at Würth Industry North America for seven months in 2021. His early career included a role as a PC LAN Technician at Polaris Industries for five months in 2005.
Educational Background and Qualifications
Keith Ilenda has a comprehensive educational background in leadership and information systems. He earned a Master’s degree in Organizational Leadership from Concordia University-St. Paul, completing his studies from 2010 to 2012. He also holds a Master of Arts in Organizational Leadership from the same institution, achieved from 1994 to 1999. Additionally, he obtained a Bachelor of Science in Management Information Systems and a Bachelor of Science in Marketing from the University of Wisconsin-Superior, both completed between 1994 and 1999.
Leadership and Management Skills
Keith Ilenda is recognized for his diverse and adjustable leadership styles, which enhance team management and project execution. He possesses over 10 years of managerial experience, indicating a strong background in leadership roles within the IT sector. His strong focus on problem-solving and troubleshooting skills is essential for managing IT service delivery effectively. Keith is committed to continuous professional development, aiming to increase his overall technical knowledge.
Expertise in IT Service Management
With over 16 years of experience in ITIL, Keith Ilenda showcases his expertise in IT service management frameworks. His proficiency extends to Windows Operating Systems and Microsoft Office 365 products. He actively participates in planning and implementing proactive procedures to enhance IT operations, demonstrating a strong commitment to improving service delivery and operational efficiency.