Luchano Bogdanov
About Luchano Bogdanov
Luchano Bogdanov is a Product Support Specialist currently working at Datasite in London, England. He has a background in Computer Science and Business Innovation, with previous roles in customer service and technology support across various organizations.
Current Role at Datasite
Luchano Bogdanov currently serves as a Product Support Specialist at Datasite. He has held this position since 2021, contributing to the company's operations in London, England. In this role, he is responsible for providing technical support and assistance to clients, ensuring they effectively utilize Datasite's products and services.
Previous Experience at American School in London
Before joining Datasite, Luchano worked at the American School in London for six years, from 2015 to 2021. He held two positions during his tenure: External Testing Coordinator and Technology Support Specialist. In these roles, he managed testing processes and provided technical support, enhancing the school's operational efficiency.
Educational Background
Luchano Bogdanov studied Computer Science at Brunel University London, where he earned a Bachelor of Science (BSc) degree from 2012 to 2015. He furthered his education at Birkbeck, University of London, obtaining a Master of Science (MSc) in Business Innovation from 2016 to 2017. This academic background supports his expertise in both technology and business.
Customer Service Experience
Luchano has extensive experience in customer service roles. He worked as a Customer Sales Associate at Desigual from 2012 to 2013 and as a Customer Service Associate at Benetton Group in 2011. Additionally, he briefly served as a Customer Service Associate at Austin Reed Group in 2015. These positions have equipped him with strong communication and problem-solving skills.
Technical Experience in Quality Assurance
In addition to his customer service roles, Luchano worked as a Software Quality Assurance Tester at Truphone from 2014 to 2015. In this capacity, he was involved in testing software products to ensure quality and functionality, contributing to the development of reliable technology solutions.