Nickie Wigdahl
About Nickie Wigdahl
Nickie Wigdahl is a Client Services Manager at Datasite, with over 20 years of experience in technology and operations. She has held various roles at companies such as FindLaw and International Decision Systems, demonstrating a strong ability to lead teams and deliver impactful initiatives in finance and legal sectors.
Work at Datasite
Nickie Wigdahl has been serving as a Client Services Manager at Datasite since 2020. In this role, she focuses on delivering exceptional client support and enhancing customer experiences. Her responsibilities include managing client relationships and ensuring that services meet the needs of finance and legal businesses. Wigdahl's experience in client services is complemented by her extensive background in technology and operations.
Previous Experience at FindLaw
Prior to her current position, Wigdahl worked at FindLaw, part of Thomson Reuters, for a total of six years in various roles. She served as Production Support - Team Lead from 2013 to 2015 and as Technology Manager - Production Support & Application Support from 2015 to 2019. Additionally, she held the position of Project Manager - Technology from 2012 to 2013. Her work involved leading teams and managing technology initiatives to improve service delivery.
Background in Client Support
Wigdahl has a significant background in client support, having worked at International Decision Systems for over a decade. She held various roles, including Client Support Manager, Software Support Analyst, and Software Support - Team Lead from 1996 to 2010. This experience provided her with a strong foundation in client relations and technical support, which she has leveraged throughout her career.
Education and Expertise
Wigdahl holds a Bachelor of Science degree in Fashion Merchandising with a minor in Business Administration from Utah State University. She also earned a Master of Arts in Education (MAE) with a focus on Elementary Education and Middle School Language Arts from Augsburg College. Her educational background supports her expertise in business operations and client services.
Professional Skills and Methodologies
Wigdahl has over 20 years of experience in technology and operations, emphasizing agile methodologies to improve team performance and project delivery. She is skilled in translating complex ideas to stakeholders and has a proven track record of creating collaborative relationships that foster high-performing teams. Her ability to address challenging issues has been a key aspect of her career.