Valentina Grimaldi
About Valentina Grimaldi
Valentina Grimaldi is a Product Support Specialist at Datasite in London, United Kingdom, where she has worked since 2020. She holds an MSc in Finance from Birkbeck, University of London, and has a diverse work history in customer support and event management.
Work at Datasite
Valentina Grimaldi has been employed at Datasite as a Product Support Specialist since 2020. In this role, she performs quality control and procedural checks to ensure data accuracy and client satisfaction. She provides technical customer support across multiple time zones, enhancing the overall product and service experience. Valentina drives and implements process improvements and contributes to the systematic development of application platforms. Her responsibilities also include integrating service requests and managing communications in Salesforce Service Cloud to maximize client engagement.
Education and Expertise
Valentina Grimaldi holds a Master of Science in Finance from Birkbeck, University of London, which she completed from 2020 to 2022. Prior to that, she earned a Bachelor’s Degree in Economics from the University of Greenwich, studying there from 2016 to 2019. Her educational background provides her with a strong foundation in financial principles and economic analysis, which supports her role in the fintech sector.
Background
Before joining Datasite, Valentina Grimaldi gained diverse work experience in various roles. She worked as a Stockroom Assistant at Michael Kors for seven months in 2018 and as an Event Assistant at The Trampery for two years until 2020. Additionally, she held positions as a Supervisor at Cagney's Restaurant from 2014 to 2016, a Team Leader at Calvin Klein from 2016 to 2018, and a Sale Assistant at Calzedonia Group for seven months in 2016. These roles contributed to her customer service and operational management skills.
Technical Skills and Responsibilities
Valentina Grimaldi possesses excellent numerical and data entry skills, along with a comprehensive understanding of data validation and client request management. She has almost two years of experience providing technical product support in the M&A industry. Her responsibilities include processing and analyzing large client data documentation, utilizing tools to aggregate data into accessible files. Valentina also implements security protocols through detailed root cause analysis, supporting problem management and ensuring secure data retrieval solutions for clients.
Project Involvement and Client Support
In her current role, Valentina Grimaldi participates in ad hoc projects and requests, managing and organizing results for senior management. She provides logistical support to clients to meet time-sensitive deadlines, ensuring secure data retrieval solutions. Her ability to enhance client engagement through effective communication and support has been a key aspect of her contributions to the organization.