Jaco Van Der Merwe, MBA, Ciap
About Jaco Van Der Merwe, MBA, Ciap
Jaco Van Der Merwe is the Head of Business Development at Datora Africa and Head of Operations at Evolvant, with extensive experience in technology implementation and customer engagement solutions. He specializes in Intelligent Automation and has a strong background in IT infrastructure and project management.
Work at Datora Intelligent Automation
Jaco Van Der Merwe has served as the Head of Business Development at Datora Africa since 2019. In this role, he focuses on consulting and assisting customers in leveraging Intelligent Automation technologies. His responsibilities include implementing Robotic Process Automation, Intelligent Document Processing, Process Mining, Workflow process automation, and Conversational AI. He has successfully completed a full cloud migration using a hybrid cloud solution to optimize costs, demonstrating his capability in transforming technology goals into actionable business solutions.
Current Role at Evolvant
In addition to his position at Datora Africa, Jaco Van Der Merwe has been the Head of Operations at Evolvant since 2023. His role involves overseeing operational strategies and ensuring efficient processes within the organization. This position complements his extensive background in IT infrastructure and management, further enhancing his contributions to the field.
Education and Expertise
Jaco Van Der Merwe holds an MBA from the University of South Africa, which he completed from 2004 to 2007. He also obtained a Certificate in IT Project Management from the University of Johannesburg in 2000. His educational background is complemented by extensive experience in managing IT infrastructure, cybersecurity, application development, and disaster recovery, equipping him with a robust skill set in the technology sector.
Technological Implementations
Throughout his career, Jaco Van Der Merwe has implemented various technologies to enhance business operations. He has deployed MPLS and SD WAN networks, customer engagement solutions using omni-channel products, and integrated workforce dispatch management systems with mobile applications on an Outsystems low code platform. His expertise includes working with platforms such as Microsoft Dynamics CRM, Mimecast, Flowgear, Infobip, UiPath, Huawei Cloud, AWS, Azure, and Kubernetes.
Background in Emergency Response and FMCG
Jaco Van Der Merwe has significant experience in implementing CRM systems and contact center solutions in emergency response environments and the fast-moving consumer goods (FMCG) sector. His strong understanding of working under pressure in emergency contact center environments highlights his ability to manage critical situations effectively. He emphasizes the importance of people management in achieving success, stating that the effectiveness of a team relies on each member's performance.