Edward Paul Uk
About Edward Paul Uk
Edward Paul Uk is an Associate Site Reliability Engineer at Daxko, where he has worked since 2020. He has a background in computer science and extensive experience in customer support and technical services.
Work at DAXKO
Edward Paul Uk has held multiple positions at DAXKO since joining the company in 2012. He started as a Support Specialist, where he worked for two years before advancing to Support Specialist Tier 2 for another two years. In 2016, he briefly served as the Customer Success Team Lead for nine months. Following this, he transitioned to the role of Tech Services Engineer, where he contributed for four years until 2020. Currently, he is employed as an Associate Site Reliability Engineer, a position he has held for four years, focusing on system reliability and operational efficiency.
Education and Expertise
Edward Paul Uk studied Computer Science at Houston Community College, earning an Associate degree from 2011 to 2012. He furthered his education at Lone Star College, where he completed another Associate degree in Computer Science from 2019 to 2020. In addition, he obtained Microsoft SQL Certification from New Horizon Center in 2017. His expertise includes managing and automating infrastructure using tools such as Chef and Jenkins, as well as ensuring compliance through Active Directory and Group Policy management.
Background
Before joining DAXKO, Edward Paul Uk worked at GET Enterprises, Inc as a Customer Service Manager from 2009 to 2012. His career at DAXKO began in the support team, where he developed skills that led to his advancement through various technical roles. His experience spans over a decade in customer service and technical support, contributing to his current role in site reliability engineering.
Achievements
In his current role at DAXKO, Edward Paul Uk plays a critical role in executing and testing the disaster recovery plan, ensuring system resilience. He is involved in building and maintaining capacity plans to identify areas for improvement or growth. Additionally, he participates in an on-call rotation responsible for 24x7 system activity monitoring, which is essential for maintaining operational uptime and reliability.