Josh Akins
About Josh Akins
Josh Akins serves as the Tech Ops Support Supervisor at Daxko, where he has worked since 2022. He has extensive experience in technical services and customer support, having held various roles at Daxko and other organizations over the past decade.
Current Role at DAXKO
Josh Akins serves as the Tech Ops Support Supervisor at DAXKO. He has been in this role since 2022, contributing to the company's operational efficiency and technical support initiatives. His responsibilities include overseeing support operations and ensuring customer satisfaction through effective technical solutions.
Previous Experience at DAXKO
Prior to his current position, Josh held multiple roles at DAXKO. He worked as a Customer Success Team Lead in 2018 for six months, followed by a year as a Customer Service Manager from 2018 to 2019. He then transitioned to the Senior Technical Services Team Lead role, where he served from 2019 to 2022, further enhancing his expertise in technical support and customer service.
Experience at Other Companies
Josh Akins has held significant positions at various organizations. He worked at Zen Planner as a Senior Technical Services Team Lead for eight months in 2020 to 2021. He then joined Club Automation in a similar capacity, serving as Senior Technical Services Team Lead for 11 months from 2021 to 2022. Additionally, he was employed at CSI Spectrum as a Senior Technical Services Team Lead from 2019 to 2022 and as a Customer Service Manager from 2018 to 2019.
Career Timeline
Josh Akins has a diverse career trajectory in technical services and customer support. His journey began at DAXKO as an Inbound Customer Service Representative from 2013 to 2015. He progressed through various roles, including Customer Success, Customer Service Manager, and Senior Technical Services Team Lead, before taking on his current position as Tech Ops Support Supervisor in 2022.
Technical Services Expertise
Josh Akins has developed a strong background in technical services throughout his career. His roles have involved leading technical support teams and managing customer service operations. His experience across multiple companies has equipped him with the skills necessary to address complex technical issues and enhance customer experiences.