Joshua Holt
About Joshua Holt
Joshua Holt is a Customer Service Representative Tier II at Daxko in Birmingham, Alabama, where he has worked since 2020. He has a diverse background in customer service, sales, and marketing, with previous roles at various companies in Mississippi.
Work at DAXKO
Joshua Holt has been employed at DAXKO as a Customer Service Representative Tier II since 2020. In this role, he is responsible for diagnosing system outages and issues that may affect customer operations, utilizing his expertise in the CSI Spectrum product. Additionally, he trains new hires on the functionalities of CSI Spectrum software and customer service best practices, contributing to the overall efficiency of the customer service team.
Previous Employment Experience
Prior to his current position at DAXKO, Joshua Holt held various roles in customer service and sales. He worked as a Repair Technician at Ifix and Repair for five months in 2019. He also served as a Sales Representative at Complete Roofing for three months in 2020 and as a Marketing Specialist at Campus Life & Style for four months in the same year. His earlier experience includes positions at Leslie's Poolmart, The Michaels Companies, Town & Country Cleaners, and Aramark, showcasing a diverse background in customer-facing roles.
Education and Expertise
Joshua Holt earned a Bachelor’s Degree in Communication and Media Studies from The University of Southern Mississippi, completing his studies from 2013 to 2018. His educational background supports his current role in customer service, where effective communication is essential. His expertise in the CSI Spectrum product further enhances his ability to assist customers and train new employees.
Background
Joshua Holt has a strong foundation in customer service and sales, beginning his career in Hattiesburg, Mississippi. His early work experience includes roles as a Child Care Student Worker and Art Gallery Monitor at The University of Southern Mississippi. Over the years, he has developed skills in customer interaction, sales, and technical support, which he applies in his current role at DAXKO.