Josshy Olea
About Josshy Olea
Josshy Olea is a Customer Service Associate at Daxko, where he participates in product release meetings and provides consulting and training to customers. He holds a Bachelor of Arts in Psychology from Dominican University and has a background in various roles within the healthcare and customer service sectors.
Work at DAXKO
Josshy Olea has been employed at DAXKO as a Customer Service Associate since 2021. In this role, he participates in monthly product release meetings, where he identifies and reports system bugs based on user and client interactions. He is involved in investigating and diagnosing system issues through research and testing. Additionally, he provides best practice consulting and product training to customers, helping them to better utilize the software.
Education and Expertise
Josshy Olea earned a Bachelor of Arts (B.A.) in Psychology from Dominican University, where he studied from 2010 to 2014. He further enhanced his technical skills by completing a Boot Camp in Coding/Full Stack Web Development at Northwestern University from 2021 to 2022. This combination of education equips him with both psychological insights and technical proficiency relevant to his current role.
Professional Background
Before joining DAXKO, Josshy Olea held various positions in different organizations. He worked as a Closing Coordinator at The Federal Savings Bank from 2020 to 2021. Prior to that, he served as a Clinical Liaison at ExactCare from 2017 to 2020. His experience also includes a role as a CCSS at Meridian Health Plan from 2016 to 2017 and as a Promotions Coordinator at SBS from 2015 to 2016. Additionally, he worked as a Community Support Individual at Pillars from 2015 to 2016.
Skills and Responsibilities
In his current position, Josshy Olea is responsible for diagnosing system issues through thorough research and testing. His role involves direct interaction with users and clients, allowing him to gather valuable feedback that informs product improvements. He also focuses on providing training and consulting services to ensure customers can effectively use the software, contributing to enhanced user satisfaction.