Shanmuga Raj
About Shanmuga Raj
Shanmuga Raj is a Lead Site Reliability Engineer with extensive experience in cloud and SaaS environments. He holds a Bachelor's degree in Computer Science and a Master's degree in Computer Applications, and has worked in various engineering roles across multiple companies, including Daxko and Razorsight.
Work at DAXKO
Shanmuga Raj currently holds the position of Lead Site Reliability Engineer at Daxko, a role he has occupied since 2021. In this capacity, he leads a team of Site Reliability Engineers who provide 24/7 support for Cloud and SaaS products. He has also served as Principal Site Reliability Engineer since 2020, focusing on enhancing operational efficiency and reliability. His responsibilities include managing escalated incidents and ensuring effective communication of issue statuses to business stakeholders and IT management teams.
Education and Expertise
Shanmuga Raj has a solid educational background in Computer Science. He earned a Bachelor of Computer Science from St. Xavier's College and Palayamkottai, OXFORD of South India, completing his studies from 2000 to 2003. He further advanced his education by obtaining a Master of Computer Applications (MCA) from Annamalai University, where he studied from 2003 to 2006. His academic foundation supports his expertise in Site Reliability Engineering and DevOps practices.
Background
Shanmuga Raj has extensive experience in the technology sector, particularly in Site Reliability Engineering and DevOps. Prior to his current role at Daxko, he worked at Motionsoft as a DevOps Architect, where he specialized in Cloud, SaaS, and Big Data solutions from 2017 to 2020. His earlier roles included Senior System Engineer and Technical Lead - Systems Engineering at Razorsight, where he contributed to system engineering and technical leadership from 2010 to 2014.
Achievements
Throughout his career, Shanmuga Raj has implemented significant operational improvements, including reducing operational costs by 40% on AWS. He has developed operational processes based on the ITIL framework and industry ITSM best practices. His work includes collaborating with CTOs and Global Head SaaS VPs on product roadmaps and mentoring a globally distributed Site Reliability Engineering team, ensuring high levels of performance and customer satisfaction.