Austin Gilmer
About Austin Gilmer
Austin Gilmer is a Tech Support Engineer with over 11 years of experience in technical support roles. He has worked for various companies, including Forward Air Corporation and DealerSocket, and has a background in Mobile Device Management.
Work at DealerSocket
Austin Gilmer has been employed at DealerSocket as a Tech Support Engineer since 2018. In this role, he provides technical support and solutions to clients, ensuring the efficient operation of DealerSocket's software products. His responsibilities include troubleshooting issues, assisting users with software navigation, and maintaining high levels of customer satisfaction. His tenure at DealerSocket has contributed to his extensive experience in technical support.
Current Role at Forward Air Corporation
Since 2018, Austin Gilmer has also worked as an IT Analyst at Forward Air Corporation in Irving, Texas. In this position, he is responsible for managing IT systems and providing support to ensure seamless operations. His role involves analyzing technical issues, implementing solutions, and collaborating with other IT professionals to enhance system performance.
Previous Experience in Technical Support
Austin Gilmer has over 11 years of experience in various technical support roles. He previously worked at T-Mobile as a Technical Care Representative III for five years, where he handled customer inquiries and technical issues. He also served as an IT Support Analyst at NBCUniversal Media, LLC for three months and as a Mobile Device Support Specialist at Atmos Energy for four months. His diverse background in technical support has equipped him with a broad skill set.
Education and Expertise
Austin Gilmer studied at Butler Community College, where he achieved Basic Computer Skills from 2005 to 2006. He also graduated from Derby High School, obtaining a High School Diploma after completing the Core Curriculum from 2000 to 2004. His educational background provides a foundation for his extensive expertise in Mobile Device Management (MDM) and technical support.
Career Progression
Austin Gilmer's career began in 2007 at T-Mobile, where he worked for five years. He then transitioned to various roles, including Service Desk Analyst II at Denali Advanced Integration and MDM Admin at AccentCare, Inc. His career has included positions at Elavon, Inc. and Progressive Insurance, showcasing a steady progression in the IT and technical support fields.