Joseph Gaynor
About Joseph Gaynor
Joseph Gaynor is a Project Manager at DealerSocket, where he has worked since 2010. He specializes in guiding dealership accounts to success through innovative CRM strategies and oversees training for new hires in customer support roles.
Work at DealerSocket
Joseph Gaynor has been employed at DealerSocket since 2010, serving as a Project Manager for 14 years. In this role, he guides dealership accounts to achieve greater success through the implementation of unique CRM tactics. His responsibilities include supervising a team of supervisors who manage a call center with over 60 employees. He also oversees the training of new hire groups, which can range from 10 to 30 individuals, for various customer support and service roles.
Previous Experience at The Home Depot
Before joining DealerSocket, Joseph Gaynor worked at The Home Depot from 2005 to 2007 as a Sales Associate - Trainer. During his two years there, he gained experience in sales and training, which contributed to his skills in managing teams and training new employees in his subsequent roles.
Education and Expertise
Joseph Gaynor studied at Vanguard University of Southern California, where he earned a Bachelor of Arts (BA) in History - Political Science from 1999 to 2004. His educational background provides him with a solid foundation in analytical thinking and communication, which he applies in his project management and training responsibilities.
Process Innovation and Documentation
In his role at DealerSocket, Joseph Gaynor is responsible for documenting new processes and knowledge as it is gathered. He innovates processes and training methods to address and remove departmental challenges, ensuring that the team operates efficiently and effectively.