Kelly Christensen
About Kelly Christensen
Kelly Christensen is a Senior Customer Success Manager for Enterprise Accounts at DealerSocket, with extensive experience in the automotive industry and a strong background in customer success management. She has worked with various automotive products and has a degree in Industrial and Organizational Psychology from Brigham Young University - Idaho.
Current Role at DealerSocket
Kelly Christensen currently serves as the Senior Customer Success Manager for Enterprise Accounts at DealerSocket. In this role, she has been responsible for managing enterprise accounts in the automotive industry, which represent over $5 million in annual revenue. She has maintained a 97% revenue retention rate, demonstrating her effectiveness in client management. Additionally, she creates and directs Quarterly Business Reviews for enterprise clients, ensuring that their needs are met and strategies are aligned with business objectives.
Previous Experience in Automotive Industry
Before her current position, Kelly worked at Roadster as a Dealer Success Manager for 11 months. She also held the role of Senior Customer Success Manager at DealerSocket from 2013 to 2017, where she gained extensive experience with various automotive industry products, including Inventory +, InteractiveTel, and DealerTrack. Her background includes conducting strategic research and consultation for large-scale automotive groups such as Penske, Larry H Miller, and Holman Automotive.
Educational Background
Kelly studied at Brigham Young University - Idaho, where she earned a Bachelor of Applied Science in Industrial and Organizational Psychology from 2010 to 2012. Additionally, she attended Phoenix College, achieving a Bachelor of Applied Science in Business/Commerce in 2009. Her educational background has equipped her with the skills necessary for her roles in customer success and operations management.
Operations Management Experience
Kelly has experience in operations management, having worked as the Operations Manager at Serenity Mental Health Centers for 11 months in 2018 and 2019. In this role, she was responsible for overseeing operational processes and ensuring efficiency within the organization. Prior to that, she served as an Apartment Manager at BYU-Idaho for one year, where she managed residential operations.
Early Career and Skills Development
Kelly began her career in the hospitality industry, working as a Banquet Set Up Supervisor at Four Points by Sheraton from 2006 to 2009. This early experience contributed to her skills in management and customer service. Throughout her career, she has performed audits on business strategies and implemented process changes based on key performance indicators, showcasing her analytical abilities.