Kylie Sharp
About Kylie Sharp
Kylie Sharp is a Customer Success Manager at Dealersocket, where she has worked since 2017. She has a background in customer retention strategies and problem-solving, complemented by her education in Marketing and Management from Brigham Young University.
Current Role as Customer Success Manager
Kylie Sharp currently serves as a Customer Success Manager at DealerSocket, a position she has held since 2017. In this role, she focuses on enhancing customer satisfaction and retention by actively listening to customer needs and driving results. Her approach emphasizes problem-solving, which she considers a vital part of her daily responsibilities. Sharp's commitment to customer success aligns with DealerSocket's mission to provide exceptional service and support to its clients.
Previous Experience at DealerSocket
Before her current role, Kylie Sharp worked at DealerSocket as a Software Trainer from 2015 to 2017. During her two years in this position, she was based in Irving, Texas. Her responsibilities included training clients on software solutions, which contributed to her understanding of customer needs and retention strategies. This experience laid the foundation for her current focus on customer success.
Background in Marketing and Education
Kylie Sharp studied at Brigham Young University, where she earned a Bachelor's degree in Marketing and Management from 2012 to 2017. This academic background provided her with essential skills in marketing strategies and management principles, which she applies in her professional roles. Additionally, she gained practical experience as a Marketing Intern at Cognitive Fx for four months in 2016, where she further developed her marketing expertise.
Early Career Experience
Kylie Sharp began her career as an Educator at SeaWorld in 2013, where she worked for two months. This early experience in education helped her develop communication skills and a passion for engaging with audiences. Her diverse background has contributed to her ability to connect with customers and understand their needs in her subsequent roles.
Expertise in Customer Retention Strategies
Kylie Sharp possesses extensive experience in customer retention strategies and training programs. Her focus on becoming customer-obsessed drives her to actively listen and understand customer needs, which is essential for achieving positive outcomes. This expertise is evident in her current role, where she implements strategies that enhance customer loyalty and satisfaction.