Lukas Fleener
About Lukas Fleener
Lukas Fleener is a Senior Customer Success Manager for National Accounts at DealerSocket, specializing in customer success and account management for SaaS-based software companies. He has over a decade of experience in the field, having previously held positions at THE MAREK GROUP and PrintingForLess.com, and has managed software implementation projects across various industries.
Current Role at DealerSocket
Lukas Fleener serves as the Senior Customer Success Manager for National Accounts at DealerSocket. He has held this position since 2018, contributing to the company's focus on customer satisfaction and retention in the SaaS sector. In this role, he manages relationships with key clients and ensures successful software implementation and ongoing support.
Previous Experience at THE MAREK GROUP
Prior to his current role, Lukas worked at THE MAREK GROUP as Customer Success Manager III from 2012 to 2018. During his six years there, he focused on enhancing customer experiences and driving account growth in the Greater Minneapolis-St. Paul Area.
Background in Customer Success and Account Management
Lukas specializes in customer success and account management, particularly within SaaS-based software companies. His expertise includes performance reporting and strategies to influence customers, aiming to increase wallet share. He has managed new software implementation projects across various industries, including automotive, healthcare, and financial services.
Education and Qualifications
Lukas Fleener earned a Bachelor of Business Administration (BBA) from Montana State University-Bozeman, where he studied Business, Management, Marketing, and Related Support Services from 2008 to 2012. This educational background has equipped him with the foundational knowledge necessary for his roles in customer success and account management.
Client Portfolio and Major Clients
Throughout his career, Lukas has worked with over 50 Midwest-based franchise car dealerships, managing a diverse client portfolio. He has also collaborated with major clients such as United Health Care, Blue Cross Blue Shield, and Northwestern Mutual, demonstrating his capability in handling significant accounts in the customer success domain.